Increase customer and staff engagement with business SMS

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Trusted by industry leaders to deliver world class business text messaging platform solutions

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Why should businesses use text messages?

Business SMS

98%

SMS open and response rates are as high as 98% and 45%— compared to 20% and 6% for email.

person reading text message

90%

More than 90% of people read a text message within the first three minutes of receiving it.

person reading sms

85%

85% of customers would rather receive a text over an email or voice call from a brand, and an additional 59% prefer to receive direct messages from a business instead of downloading a separate app.

person using phone

83%

83% of consumers would like to receive appointment reminders via text, but only 20% of businesses use to send SMS reminders.

customer support

42%

Nearly half (42%) of all customers globally would pay more for greater convenience, including being able to access round-the-clock support.

inbox

33%

33% of SMS recipients react to CTAs in SMS marketing messages, and 47% of them end up making a purchase.

What SMS services are available?

Bulk SMS

You can effortlessly reach customers, prospects, or subscribers with important announcements, promotional offers or updates in an instant.

Conversational messaging

Choose from one way incoming messages or two-way conversations with SMS to individual customers or send in bulk to imported contacts.

SMS landing pages

Improve click through and conversion rates with fully-branded and personalised landing pages.

SMS Surveys

Collect valuable customer and staff feedback with eye-catching and quick-to-create surveys, complete with comprehensive monitoring.

SMS API

Integrate SMS into your existing systems and processes with our intelligent API SMS service to automate business operations and improve communication. Effortlessly connect to stakeholders via your existing SMS service provider without the need for coding.

Email to SMS

Start sending SMS straight from your email account and keep all your messages in one place.

SMS Automations

Increase efficiency and improve the customer experience of your SMS campaigns with automated SMS.

SMS Short Codes (5 digit text numbers)

An SMS Short Code can provide a more memorable and convenient way to support two-way conversations and share promotions, inquiries, surveys and more.

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SMS Gateway

Reach your audience with engaging messages in the most cost and time-efficient way possible using our powerful SMS gateway.

Ready to get started?

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FAQs

How can a text messaging service benefit my business?

Using a reliable SMS provider to send messages can streamline business operations and communication by ensuring dependable coordination of staff rostering and effective connection with customers, leads, employees, or suppliers. From covering shifts to communicating important project milestones, using Esendex to send and schedule messages can be a game changer for any business.

How can a text messaging service benefit my business?

Businesses can send SMS messages for a whole range of purposes including marketing campaigns, customer engagement, transactional SMS notifications, two-factor authentication, and personalised communication with customers, employees, and stakeholders. By leveraging SMS messaging and using a reliable SMS service like Esendex, businesses can create targeted contact lists, SMS templates and campaigns.

How accessible is Esendex’s customer support team?

Our dedicated local customer support team is always available to assist you, providing round-the-clock support to ensure your questions are answered and concerns are addressed promptly and efficiently.

Discover more business SMS content

Resource

The power of SMS marketing

With an open rate of up to 98%, a delivery speed of five seconds, and messages typically opened within 90 seconds, it’s no wonder that business text messaging is a popular addition to a marketer’s toolkit for connecting with customers, leads, employees, or suppliers.

Templates

The text template library

Browse our template library to get inspiration for your SMS and WhatsApp messages. Your next brilliant message is just a copy and paste away.

Guide

Mobile Messaging in Logistics

Your speed, delivery times and communication strategy are the factors that will differentiate you from competitors. How confident are you that you can keep customers, staff and suppliers informed at all stages of the journey?