Drive higher conversion rates and customer value by improving communication.

With globalisation front and centre in Australia, the way to boost brand loyalty is by offering superior customer service. Esendex’s mobile-led solutions can achieve this and better customer journeys. Our digitalisation of day-to-day retail activities can bridge the gaps in e-commerce and bricks and mortar customer communications. Our retail clients are already benefiting from; introducing direct feedback and FAQ channels via SMS and Whatsapp bots, bulk SMS campaigns to notify segmented targets of relevant sales and utilising SMS landing pages for delivery scheduling.

It's a lady, she is very happy. She is on her phone, she is holding shopping bags. Great smile, stylish sunnies. She is potentially named 'Lennie'. Interesting choice in name. We can see her message conversation with a retailer. She is receiving a parcel, she has messaged to indicate that she will be home, she has the options to track, reschedule etc. She receives a notification 'parcel delivered;, she is asked to rate the service, 'two stars' she replied. An automated message is received. As she had the option to be entered into a competition, this increased her likelihood to rate the service. Oh happy days.

Trusted by world-leading retailers

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Our offering, your solution

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Mobile focused solutions to solve retail sector problems.

Learn how your retail store can benefit by investing in a multichannel marketing strategy. We’ve published a whitepaper on problems faced by the retail marketers and how best to approach them.

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Increase brand loyalty by improving communication.

“79% of smartphone users use their phones to help with shopping decisions and 74% make a purchase as a result”. Learn how to harness the power of SMS in retail by reading our whitepaper.

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Automate retail activities with an Esendex Mobile Journey

Cut costs, free-up phonelines and increase repeat purchases by streamlining your approach to FAQ, customer feedback and returning purchases. Our mobile journeys can mirror your existing workflows with innovative mobile-led optimisation.

Mobile statistics within retail

x2

People today have 2x more interactions with brands on mobile than anywhere else, including TV and in-store. (Source: Google).

48%

48% of Australians shop via their mobile phone at least once a week. (Source: PayPal).

94%

Australian SMS’s have a 94% open rate. (Source: Esendex research).

90

seconds

Research has proven the average time a user takes to respond to a text is 90 seconds. (Source: Esendex research).

38%

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After implementing rich messaging, our surveyed clients documented an (averaged) increase of 38%.

Our client’s story

A retail store, matched with a link for a case study about Black Pepper. There is a person, them have nice nails and shopping bags, they are on their phone.

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Black Pepper

“We are very happy with the results and the ROI it [Esendex] provided. We will definitely use [Esendex] SMS again for our bigger campaigns”. Learn more about the challenges Aussie retailer Black Pepper faced and how a mobile-led solution resulted in 8.4 more conversions than regular campaigns.

Brand Manager | Black Pepper

What you can expect by partnering with us

Esendex mobile-led solutions can optimise consumer touchpoints within the customer journey.
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Mobile messaging analytics

Understand how your mobile campaign is delivering by either downloading a .CSV report directly or importing it into your existing customer management software.

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Better facilitate a multichannel marketing strategy

Open channels of communication; Esendex allows you to combine SMS, Email, WhatsApp, Mobile landing pages and bots in one easy-to-use interface. Alternatively we can plug into yours.

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Have confidence in your message delivery

We have direct connections to major Australian networks. Providing us with the ability to promise you 90% of your messages processed in 5 seconds and 95% within 20.

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Your data handled securely

ISO 27001 accreditation to keep your data safe.

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Product development

We’re continually evolving our retail product offering, and researching new innovative solutions.

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