Measuring customer satisfaction
Who works with Esendex on customer satisfaction projects?
How can we help you?
Collect customer feedback
It is estimated that 73% of customers will recommend a brand to others following a positive experience. Consequently, it’s useful to measure customer satisfaction at key milestones throughout their journey. From the onboarding process, to product/service satisfaction or even closing a support query, you can automate your customer surveys by using our API to send personalised review requests.
Dig into their responses and opinions via our easy to use dashboard. The survey findings can then be implemented into your business, which can help you to improve your product or service offering and most importantly keep your customers happy.
Employee NPS surveys
An engaged and happy staff member is likely to be far more productive, effective and proactive in their work. Consequently, staff engagement is equally as important as customer engagement.
Esendex SMS Surveys are a quick and simple way to discover how your employees feel. By sending a quick SMS, staff can complete the survey at a convenient time and even in the privacy of their own home, meaning that you’re more likely to receive honest responses.
After your team has provided their feedback, you can analyse their responses and look at ways to improve your business and ensure you have a content workforce.
HealthHarmonie wanted a solution that used the contact data from their software, delivered the customer survey, collected responses and automatically fed this information into their CRM.
Esendex worked with HealthHarmonie to create a seamless solution that met their requirements while also collecting 3x more responses than their usual approach.
Results from our latest research
Of the businesses interviewed 20% confessed to have not employing a customer satisfaction strategy
37% of the interviewed businesses invested in customer feedback programs in the last three months
Just shy of 40% of businesses had not sent customer service feedback surveys
Transforming your customer feedback strategy with Esendex
Why choose Esendex
Join the trusted worldwide leader in business communications.
Linear or branched surveys
Ask a specified set of questions with linear surveys. Alternatively, ask tailored questions based on previous answers with our branched surveys
Improve the engagement level of your surveys by tailoring each one with the recipient’s details
Driven by our API
Our SMS Surveys can be seamlessly integrated into your internal system and delivered at critical milestones to improve response rates
Deliver responses to CRM
Survey results can be automatically sent directly to your internal CRM allowing data to be readily available and easily accessible
Increase response rate
SMS has an open rate of 95% meaning that you’re more likely to get a response when compared to other channels such as email
Higher completion rates
12.6% is the average form completion rate, however, our Mobile Journeys product benefits from an average completion rate of 46.5%
We’d love to hear from you
Let us know how we can help
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