How can SMS Surveys help your business?
Ask questions. Get answers. Respond instantly.
Keeping your customers happy is key to running a successful business. With SMS Surveys you can find out how your customers really feel with very little effort.
SMS Surveys enable you to identify unhappy customers or those on the verge of leaving instantly. All replies are fed back to the dashboard in real time, allowing you to take swift actions to complaints or any less than satisfactory comments.
Using SMS Surveys, you can conduct market research in a quick and affordable way.
Perfect for launching new products or services, exploring new markets, getting to know potential new customers or gauging brand awareness.
By sending survey questions via SMS, you are delivering them directly to the handsets of your audiences, resulting in quicker response times and higher response rates.
Customer data is a huge asset, but only when the database is up to date.
Compared to traditional channels like post and manual calls, SMS Surveys are a much more cost effective and less time consuming way to update your database.
You can ask a series of questions to validate all personal details. The customers get to answer these questions at a time that suits them best. You can either download and update your database all at once, or use our API to automate the process, making it a win-win for both sides.
Use SMS Surveys to find out what makes your team happy, how they feel about a new policy or in what area of the business they might like to see changes.
Conducting staff surveys via text message enables staff to respond while they are on-the-go. It also gives them the privacy to respond freely, ensuring reliable survey results.
You can then study and analyse the feedback and insights provided by the staff, and work on areas that need improvement to maintain a happy workplace.
SMS Surveys come in handy when organising events where you will need to cater for each attendee’s unique requirements.
Send them a series of questions via SMS to confirm attendance, update contact details, and find out if they have any dietary or special access requirements.
Use SMS Surveys to achieve a better response rate, save time and resources, and allow your staff to plan the event in a more effective manner.
So what are the benefits?
Compared to traditional channels like post and manual calls, SMS Surveys save both cost and resources.
SMS Surveys frequently achieve 47% response rates, compared to 24.8% for email and 9% for telephone. (Source)
Give customers the convenience to provide feedback or response at a time and place which suits them best.
Our flexible API enables you to easily integrate SMS Surveys with your existing systems.
Make informed business decisions using the feedback and insights you collect from staff and customers.
Our easy to use and intuitive platform lets you set up surveys quickly and effortlessly.
The real-time dashboard makes it easy to analyse results and create reports for further analysis.
Don’t just take our word for it
How do SMS Surveys work for our customers?
Increasing customer service feedback from 3% to 47% for Vaillant Group
Vaillant Group looked for new and engaging ways for customers to provide feedback to their services as their current response rate was too low. Find out how our SMS Surveys products helped solve their problem.
What can SMS Surveys do for my business?
Here are some of the great features of SMS Surveys that will help you make faster, smarter business decisions.
Our survey platform is totally customisable, allowing you to build a survey that works best for your business.
Whether it’s simple Y/N responses, rating scales or open ended questions, our platform supports all of them.
By using dynamic fields, you can easily personalise surveys with each recipient’s details.
Keep track of your campaign’s performance with live data, and analyse individual responses as they arrive.
You can ask a series of chronological questions, or ask follow up questions based on earlier responses.
Send automated SMS Surveys to find out how your customers feel after they complete an order or receive a service.
“The experience with the Esendex team was second to none, and the swiftness of implementation was fantastic.”
Arron Alderson – Systems Support Manager – Vaillant
Want to learn more about SMS Surveys?
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