SMS Surveys

Improve customer experience and get instant feedback from customers or staff using SMS surveys

Women using mobile phone answering an SMS survey.

“The experience with the Esendex team was second to none, and the swiftness of implementation was fantastic.”


Trusted by industry leaders to deliver world class mobile messaging solutions

Quick to set up and send – target users on the move

Connect with people on their phones – anytime and anywhere. 

Easy to personalise and designed to fit with your existing workflows and processes, our powerful SMS survey tool allows you to manage surveys at scale.

Cost-effective, interactive SMS surveys deliver higher response rates and better engagement  as it’s a fast and familiar way to contact customers or staff. Build linear and branched pulse or ad-hoc surveys so you ask the questions that count.

Customisable linear or branched surveys

Send surveys that ask a series of chronological questions, or ask specific questions based on responses. Customise your survey with YES/NO, NPS, and free-type answers.

Personalised content

Automate and personalise SMS surveys based on recipient data. Send text surveys  tailored to your customers based on past purchase or service history making them more relevant and increasing  engagement rates.

Triggered surveys

Always contact your customers at the right time with automated SMS research that is triggered after specific actions such as completing an order or following a support call.

Real-time reporting

Gain full visibility of SMS Survey campaign performance and analyse individual responses in real-time as staff or customers actively engage with your surveys.

See Esendex in action

Discover the full power of our mobile messaging platform.
Request a demo from our expert solutions team now.

Popular SMS Survey use cases

Two people handshaking representing customer loyalty

Drive loyalty with customer satisfaction surveys

Measuring customer satisfaction is essential to long-term loyalty. Acquiring new business can cost five times more than retaining an existing customer, and increasing custom retention by just 5% can increase profits by 25-95%. Gather customer feedback and gain valuable insights into your customers’ preferences and behaviours by sending short surveys via SMS. Studies show that text messages have a 209% better response rate than any other channel for surveys.

Women holding 5 stars.

Determine product viability with research surveys

Building up enough representative data used to mean using a large sample size and extensive resources. SMS Surveys break this mould thanks to significantly higher response rates and cost-effective transmission. Collect feedback and get real-time information on what makes your target market tick without the need for external agencies or for expensive and far less effective mail or telephone campaigns.

A woman working in healthcare using mobile phone.

Data cleansing

Your communications are only as good as the database you’re using. Many businesses struggle with out-of-date or inaccurate customer data. SMS Surveys are an easy and cost-effective way to ensure your data is always up-to-date. SMS is less intrusive than a phone call and means that customers can respond at a time that suits them. Staying on top of your customer’s personal details, preferences and requirements has never been easier!

Woman at home using mobile phone.

Improve employee wellbeing

Staff surveys can boost morale, open fresh lines of communication and support new ideas to help improve business. They’re a hugely effective early warning system, identifying problems or concerns across an organisation so you can quickly put measures in place to rectify them. With an Esendex SMS survey, you get a holistic and central view of responses, making data analysis and insight gathering quick and easy to do.

Ensure the success of your next big event

SMS Surveys are an effective way for businesses to manage attendee preferences ahead of big events. By sending a series of simple SMS messages, you’ll be able to confirm attendance and contact details, secure menu choices and arrange for any special access requirements for attendees. You can store and share response data easily to ensure all stakeholders are well informed and your event runs smoothly.

“We feel very supported along the way and I can’t stress how happy we are with the service Esendex provided. We will for sure use Esendex again when we have another project that fits”


See Esendex in action

Discover the full power of our mobile messaging platform.
Request a demo from our expert solutions team now.

Explore our product suite



Use online SMS and bulk send a hundred – or many thousands of messages.

Read more

Rich Messaging

Rich Messaging

Create branded and rich multimedia messaging that’s sure to attract attention.

Read more



Reduce customer service bottlenecks with smarter  customer self-serve.

Read more

Mobile Journey

Mobile Journeys

Put power firmly in the hands of your customers or staff and increase customer conversions.

Read more

Professional Services

Professional Services

Increase your business return and maximise the power of our solutions by talking to our team today.

Talk to an expert

WhatsApp Business Platform

WhatsApp Business Platform

Support real-time, interactive customer care conversations, marketing, alerts and more. 

Read more

Discover more SMS content

Blog post

Future-proof your SME: 3 top tips, including the power of SMS surveys

Our top tips to maximise engagement, performance and of course profits for small and medium-sized businesses (SME) everywhere.


SMS surveys with Esendex

Find out what you need to know before building your first SMS Survey

Case Study

Vaillant Group

Communicating effectively with customers and engineers has proved essential. Using SMS has helped to improve their efficiency and save costs.