INDUSTRIES
Secure messaging for healthcare
Streamline patient communication with secure, reliable SMS, WhatsApp and RCS messaging
From appointment reminders to test-result updates and patient support, Esendex helps Australian healthcare providers reach patients on their mobiles securely, and from one easy-to-use platform. Esendex is ISO 27001-certified, built for the Privacy Act and Spam Act, and trusted to deliver billions of messages a year.
Healthcare messaging services that put patients first
Clear, timely communication leads to better patient outcomes. Esendex gives healthcare providers a secure, reliable platform for every patient message appointment reminders, confirmations, recalls, results notifications and follow-up care. With two-way messaging, patients can confirm or reschedule simply by replying, cutting no-shows and freeing up your team.
Deliver better experiences for your patients
$125 – $800
… is the cost of each missed hospital appointment. Automated reminders help reduce these costs.
Source: NSW Government
61%
… of people would or have already opted in to receive appointment reminders and notifications via WhatsApp.
Source: Esendex
98%
… of all SMS messages are opened by the recipient, with an average response time of just 90 seconds.
Source: ReviewRefer
Clear and timely communication is essential for better patient outcomes. Esendex helps healthcare providers optimise their patient communication with a secure, reliable platform that ensures every message is delivered when it matters most.
Reliable delivery
Send appointment reminders and medical updates with confidence. Esendex ensures fast, secure delivery at scale, so your patients never miss important information.
Improve patient engagement
Increase patient response rates and satisfaction by delivering personalised, timely messages. Reach the right patients with messages that improve adherence and care.
Increase efficiency
Automate routine communications like appointment reminders and follow-up care to reduce administrative burdens. Free up your team to focus on providing exceptional patient care.
Secure messaging for healthcare, built for Australian compliance
Patient data demands the highest standards. Esendex is ISO 27001 certified, encrypts messages in transit, and supports the consent and opt-out controls you need to meet the Spam Act 2003 and the Australian Privacy Principles under the Privacy Act 1988. Secure text messaging for healthcare means your patients get the right information, and their data stays protected.
Let’s start sending, together.
Discover the full power of our mobile messaging platform.
Connect SMS to your practice management system
Trigger messages automatically from your existing systems. Esendex’s SMS API and integrations let you send reminders and notifications straight from your booking, scheduling or practice-management software. No manual sending, no double handling. [List supported/possible integrations, e.g. via API with Best Practice, MedicalDirector, Cliniko, Genie and HotDoc.
Simplify appointment management with SMS, WhatsApp and RCS
SMS is ideal for sending appointment reminders and notifications that patients are sure to see. While interactive features on WhatsApp and RCS make it easy for patients to reschedule appointments directly through their messaging apps.
With Esendex’s multi-channel messaging solution, you can reach patients on the channels they prefer.
Improve patient outcomes with surveys and follow ups
Automate post-appointment follow-up messages to stay in touch with patients and continue their care. These messages can include reminders, surveys to collect feedback on their experience, or even tips for managing their condition.
This helps keep patients engaged, improves satisfaction, and provides valuable insights to your healthcare team.
Automate important reminders and updates to keep patients informed
Esendex makes it easy to automate personalised, easy-to-read messages directly to your patients, ensuring they never miss important updates.
Whether it’s a reminder that their prescription is ready for collection or a notification about test results, automated messages can improve patient outcomes by keeping them informed and engaged.
When it’s essential that a patient sees a message, SMS is one of the most reliable channels.
With open rates up to 98% and rapid delivery, it’s ideal for sending important messages like appointment reminders, prescription notifications, and lab test results.
Recipients don’t need to be connected to Wi-Fi to receive text messages, making it a dependable option for crucial updates.
WhatsApp offers an interactive and engaging way to connect with patients. With features like two-way messaging, appointment confirmations, prescription updates, and test result notifications can be sent directly through WhatsApp, making communication more personalised and efficient.
WhatsApp’s widespread usage, security features and user-friendly interface make it easy and safe for patients to engage without needing to download additional apps or remember login details.
With features like rich media, quick replies, and appointment rescheduling, RCS allows healthcare providers to send detailed messages with images, maps, or action buttons, making it easy for patients to interact directly within the messaging app.
Patients don’t need to download additional apps to receive and respond to RCS messages, making it an accessible choice.
Why healthcare organisations trust Esendex
Security and compliance
We’re ISO 27001 certified and fully GDPR compliant. From data protection to message delivery, security and deliverability is at the core of everything we do.
20+ years experience
We’ve been helping businesses send text messages to customers for over two decades. Our team brings in-depth knowledge and technical expertise to every solution we deliver.
5B+ messages per year
Our platform is built for high performance at scale. Every year, we deliver billions of SMS messages with the speed, security and reliability our customers rely on.
“We’re continuously looking for better ways to improve our customer experience, and the Esendex workflow has given us the information we need to be able to do that“
Ami Galbraith – Operations and Project Manager, HealthHarmonie
Ready-to-use SMS templates for healthcare
Get started faster with proven message templates. Here are a few healthcare SMS templates you can adapt:
- Appointment reminder: “Hi [Name], a reminder of your appointment with [Clinic] on [Date] at [Time]. Reply Y to confirm or call [Phone] to reschedule.”
- Results ready: “Hi [Name], your results are ready. Please call [Clinic] on [Phone] to discuss with your practitioner.”
- Prescription ready: “Hi [Name], your prescription is ready for collection at [Pharmacy]. Open until [Time].”
- Recall / follow-up: “Hi [Name], it’s time for your [check-up/vaccination]. Book online at [Link] or call [Phone].”
Explore more in our SMS template library.
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Healthcare FAQs
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Is SMS secure for healthcare?
Is SMS secure for healthcare?Yes. Esendex encrypts messages in transit and is ISO 27001 certified. For sensitive details, keep messages minimal (e.g. ask patients to call for results) and follow consent and opt-out rules under the Spam Act and Privacy Act.
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Is sending SMS to patients compliant in Australia?
When you have patient consent and provide an opt-out, SMS for appointment reminders and care notifications aligns with the Spam Act 2003 and the Australian Privacy Principles. Esendex provides the consent and opt-out tools to help you stay compliant.
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What can healthcare providers use SMS for?
Appointment reminders and confirmations, recalls, results notifications, prescription-ready alerts, follow-up surveys and general patient updates.
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Can I send SMS automatically from my booking system?
Yes – via the Esendex SMS API and integrations, messages can be triggered automatically from your scheduling or practice-management software.
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How much does healthcare SMS cost?
Pricing depends on volume and channels. See our pricing page or request a quote for a healthcare-specific estimate.
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Does SMS reduce missed appointments?
Automated reminders are widely shown to cut no-shows, reducing the cost of missed appointments (estimated at $125–$800 each, per NSW Government) and improving clinic efficiency.
Let’s start sending, together.
Discover the full power of our mobile messaging platform.
