Customer stories

Bupa Care

Bupa Care Services is Australia’s largest private operator of residential aged care facilities. Bupa has over 5,000 employees and provides care services to more than 5,800 residents across 62 homes. Bupa Care Services began using Esendex in 2009 and now relies on SMS services for staff rostering, follow up care and sending motivational messages to boost staff morale.

Black Pepper

Black Pepper uses SMS for their sales campaign and achieved 8.4 times more conversion on online purchases compared to their email campaign.

Research First

Find out how market research company Research First leverages SMS to minimise disruption for ongoing surveys and boost engagement at the same time.

Macarthur Girls High School

Macarthur Grils High School found SMS to be both cost-effective and efficient in staying in touch with students who need to go on work placement.

Rockingham Peel Group

Find out how using SMS has helped save 98% of time spent in managing patients appointments for this publicly-funded health service provider.

Rapid Crews

Find out how Rapid Crews uses SMS to improve the efficiency in recruiting and managing Fly In Fly Out (FIFO) workers.

Spread Eagle Hotel

Thanks to the added personalisation and call-to-action buttons of SMS Landing Pages, the Spread Eagle Hotel sold out all their Melbourne Cup event tickets.

Vaillant Group

Communicating effectively with customers and engineers has proved essential. Using SMS has helped to improve their efficiency and save costs.


With our Mobile Payments solution, Cash4UNow is able to automate their payment collection process with a convenient self-serve platform to collect paymemt from customers.

Guide Dogs Victoria

Guide Dogs Victoria have been using SMS, with great success, to help increase donations to their cause. This allows them to continue to breed, raise and train guide dogs.

ATC Insurance

Since utilising the services of Esendex in late 2013, the Trade Pack department of ATC Insurance is already enjoying a 14% increase in client retention.


Since implementing SMS with Esendex in 2007, FleetPartners has benefited from the convenience of automating servicing bookings.

CTI Logistics

For one of the largest logistics operators within Western Australia, SMS has become an integral tool in facilitating a smooth process of communication internally and externally.


The State Emergency Service and the Rural Fire Service perform a crucial public role during times of crisis. Our SMS services provide the fastest and most effective means of contacting volunteers in emergency situations.

EACH Youth & Family Services

As one of a handful of World Health Organisations, EACH provide peer support in communities, using SMS to connect with young Australians.

Bicycle Superstore

This leading full-service bicycle shop, with 9 stores throughout Victoria, use SMS to keep in touch with their customers, and inform them when they are due a service.

AUT University

This leading university previously offered courses to prospective students by direct mail, SMS has provided a more cost and time effective solution.


Capgemini creates and delivers business and technology solutions – here’s how they’ve helped a major retailer launch a click-and-collect service.

Anytime Fitness

For the largest fitness franchise in Australia, SMS has proved to be the most effective means of communicating promotions within a wide network of staff and customers.

Nottingham Forest

The safety and security of fans is paramount to Nottingham Forest Football Club – SMS helped score the winning formula to deliver this.