Reach your customers and stakeholders with personalised automated text messages. Save time, save money and communicate when it matters most.
“Esendex has managed to construct and successfully deliver a cost-effective solution that allows significant value to be found in pursuing small debt amounts.”
RICHARD DIXON | CAPABILITY AND DELIVERY MANAGER | E.ON
Trusted by industry leaders to deliver world class text message automation
Engage on autopilot or trigger more complex response-led SMS automations
Simplify outbound SMS with a rule-based SMS automation system that’s fast, efficient and customised to suit your user journey.
Easily set-up automated SMS appointment reminders and confirmations, alerts, and notifications to keep your customers or staff informed, or to drive revenue in the background to supplement campaign activity.
Working with our expert Professional Services team, create bespoke communication workflows and auto-replies using simple and complex rule-based triggers to provide tailored automated service.
Multiple reply templates
Create a range of message templates that accommodate channels including SMS, Email and Voice, to deliver business communications in a convenient and efficient manner.
Cross channel communications
Combine SMS, Rich Messaging, Email and Voice, to achieve communication strategies which improve engagement and enhance customer experience.
Create workflows to send communications based on customer actions which include ‘new prospect’, ‘no purchases in >2 months’, specific keywords or even time of day.
Identify where communications can be improved, with detailed reporting delivered via your preferred format. Optimise campaigns and implement iterative changes to improve performance.
See Esendex in action
Discover the full power of our mobile messaging platform.
Request a demo from our expert solutions team now.
Popular use cases
Optimise business operations
Streamline your business operations with appointment reminders/confirmations that reduce missed appointments.
Send payment reminders that provide recipients with an easy and secure way of arranging payment via mobile.
Share order and delivery updates that notify customers of account status and transactions in real-time.
Enhance customer communications
Our SMS Automations take the heavy lifting out of customer communications.
Send customer surveys based on triggers such as order or support call completion.
Build automated workflows to send personalised customer messages about everything from product launches to event information or customer service notifications.
Marketing and sales
Enable 1:1 personalisation and increase engagement by creating contact lists based on keywords or actions – ensuring relevant messages are delivered at the right time.
Increase engagement and conversions through tailored promotions, product launches and cross-channel campaigns based on date, time or action-based responses.
Explore our product suite
Our SMS is fast, reliable and cost-effective so you can be up and running in minutes.
Efficient and simple to set up and use – choose from both one and two-way conversational messaging for bulk SMS of a hundred – or many thousands of messages.
Create and send fully branded communication with rich multimedia, interactivity – think hi-res photos, videos, audio messages and more from your existing phone number.
A poorly-designed IVR is hugely frustrating for customers. Work with our experts to customise your IVR and outbound voice services journey to improve CX.
Direct conversations, support positive and prompt navigation and encourage self-serve wherever it makes sense.
Build mobile-first, secure experiences for payments, promotions, surveys, appointment scheduling and data collection.
Personalised, automated and fully branded – increase conversions and put power firmly in the hands of your customers or staff.
Our Professional Services team can help you to ‘set and forget’ SMS automations. More importantly, they can help you to optimise them strategically and continually, for even greater business returns.
With in-depth knowledge across our full range of solutions, including mobile journeys, mobile collections and payments, mobile letters and forms and managed services, the team supports our customers with everything from simple one-way messaging to more complex workflows and solutions.
WhatsApp Business Platform
Use the world’s most popular messaging app to connect with customers.
Support real-time, interactive customer care conversations, marketing, and transactional messages including alerts, updates, notifications and reminders.
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