The Connected Consumer report 2024
We’ve been working with customers and listening to consumers for 20+ years. Our latest Connected Consumer report taps into the minds of over 6,000 global respondents.
The cheat sheet to SMS messages that convert
Unlock the secrets of high-converting SMS messages with our cheat sheet – your shortcut to engaging, persuasive texts that drive action.
The WhatsApp cheat sheet
With over 2.8 billion users and preferred by 50 million businesses globally, it’s the world’s most popular messaging app. Are you using it to its full potential?
Elevate your patient experience with SMS Surveys
Welcome to the future of healthcare communication! With our SMS Surveys guide, you’re one step closer to revolutionizing patient satisfaction and engagement.
Mobile Messaging in Healthcare
Technology – including emails, video calls, customer-centered portals and mobile messaging channels like SMS and WhatsApp – goes a long way in improving the relationship between clinicians and patients.
Surviving Peak Season
In our survival guide, we unpack our top tips and tricks to help you navigate peak season, ensuring you can still connect with customers and provide consistently excellent service.
Black Friday
Esendex polled over 4,000 shoppers across the globe to find out what they’re expecting, and more importantly, how they are planning to spend their hard-earned cash during this retail period.
How to keep your customer data clean
Poorly maintained customer data leads to issues like misdirected communications and irrelevant service offers. These errors harm customer experience, hamper marketing/sales campaigns, and create legal obligations for data accuracy.
SMS surveys with Esendex
For most, if not all businesses, it’s important to know whether your customers are happy. Not only are happy customers more likely to purchase from you again and spend more, but they may even influence other people to seek you out.
The 5 Essentials of SMS Marketing Guide
With a 95% open rate of SMS messages, and 90 seconds being the average time it takes to open a text, SMS marketing is where you need to be.
Global Customer Engagement Guide
We surveyed 5,000 consumers worldwide to discover how and why they contact businesses and how they feel about the quality of the customer service they receive.
Guide to conversational messaging
In this guide, we explain the do’s and don’ts of conversational messaging, from how it works to why it should become a critical element of your digital strategy.
WhatsApp Business Platform: The essential guide
With a user base of over two billion (and growing), WhatsApp is a must-have for any business looking to improve the quality of customer interactions.
The power of SMS marketing
Here is our all-in-one resource on SMS marketing – what it is, the benefits of use cases and best practices.
What is WhatsApp Business Platform?
If you’re considering adding WhatsApp Business Platform to your customer communications stack, you may be wondering how best to use it.
SMS in Financial Services
In the financial sector, security, reliability and trust are extremely important and using SMS can be used to deliver these values to your customers.
A guide to calculating your SMS ROI
Once you’ve completed your campaign, it’s time to calculate your ROI. This eBook will help guide you through this process, from defining goals to calculating cost per conversion.
Getting started with WhatsApp Business Platform
With WhatsApp Business Platform, you can have rich, personalised, two-way conversations. Our guide covers the basics so you can quickly and easily get started.
Messaging API Buyer’s Guide
If you’re looking for a Messaging API to supercharge your messaging strategy, where do you start? Look no further than our buyer’s guide to messaging APIs, where we’ll explain the key considerations and more.
Messaging with APIs: The Product Factsheet
APIs can help you improve engagement, build deeper relationships with customers and improve the delivery of your key services. Our two-page factsheet explores this product.
Accounting
SMS is perfect for accounting services for things like billing reminders, scheduling and more.
Retail
Promote your products and brand name with SMS. Instantly inform customers and maximise sales with SMS.
SMS in Healthcare
Harness the power of SMS for direct communication with staff and patients. SMS offers an easy solution to rostering issues and effective reminders for patients.
What is grey routing?
Would you trade message security, speed and reliability for a cheaper rate when sending SMS? Read this before making up your mind.
Test & learn
Ensure the greatest success of your marketing campaigns by testing variables with SMS.
SMS providers
Not all SMS providers were created equal. Make sure you know what you’re signing up for.
Retail Marketing
We explore the challenges faced by retail marketers, and the role of mobile in an effective marketing strategy.
SMS in Aged Care
Communicate effectively with residents, families and other stakeholders within aged care.
Education
As the preferred means of communication across generations; contact staff and students efficiently with SMS.
Laws & regulations
SMS is regulated to ensure the protection and privacy of message recipients.
Collecting debt and managing personal finance
While we know that a digital-first approach is becoming a must-have – consumers continue to call for compassion and empathy from brands.
Mobile Messaging in Logistics
Your speed, delivery times and communication strategy are the factors that will differentiate you from competitors. How confident are you that you can keep customers, staff and suppliers informed at all stages of the journey?
SMS in Hospitals
SMS is perfect for hospitals. Use SMS for dosage & vaccine reminders, appointment reminders, staff rostering, shift fillings and more.
Transport & logistics
Whether transporting goods or people, SMS traffic updates, delivery notifications and more can help drive efficiency.
Marketing agencies
Implement SMS for your marketing strategies for the best way to reach your customers’ target audience.
Discover more in our customer stories and FAQ pages.