Increase customer and staff engagement with business SMS

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Trusted by industry leaders to deliver world class business text messaging platform solutions

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Why should businesses use text messages?

Business SMS

98%

SMS open and response rates are as high as 98% and 45%— compared to 20% and 6% for email.

person reading text message

90%

More than 90% of people read a text message within the first three minutes of receiving it.

person reading sms

85%

85% of customers would rather receive a text over an email or voice call from a brand, and an additional 59% prefer to receive direct messages from a business instead of downloading a separate app.

person using phone

83%

83% of consumers would like to receive appointment reminders via text, but only 20% of businesses send them.

customer support

42%

Nearly half (42%) of all customers globally would pay more for greater convenience, including being able to access round-the-clock support.

inbox

33%

33% of SMS recipients react to CTAs in SMS marketing messages, and 47% end up purchasing.

What SMS services are available?

You can effortlessly send bulk messages to reach existing customers, prospects, or subscribers with important announcements, promotional offers, or updates instantly on their mobile phones. No more invasive, unwanted phone calls!

Choose from one or two-way texting to individual customers or send in bulk to imported contacts. To get started via the Esendex SMS Gateway API, you’ll need a VMN or short code (an 11-digit number) to send and receive text messages from customers.

Improve click-through and conversion rates with fully-branded and personalised landing pages.

Integrate SMS into your existing systems and processes with our intelligent API.

Collect valuable customer and staff feedback with eye-catching and quick-to-create surveys, complete with comprehensive monitoring.

Start sending SMS straight from your email account and keep all your messages in one place.

Increase efficiency and improve customer experience with automated SMS.

An SMS Short Code can provide a more memorable and convenient way to support two-way conversations and share promotions, inquiries, surveys and more. It’s a great way to streamline SMS marketing campaigns!

icon graphic for sms api

Reach customers with engaging messages in the most cost and time-efficient way possible using our powerful SMS Gateway API.

Ready to get started?

Discover the full power of our mobile messaging platform. Request a free trial now.

FAQs

How can a text messaging service benefit my business?

Using a reliable SMS provider to send messages can streamline business operations and internal communications by ensuring dependable coordination of staff rostering and effective connection with customers, leads, employees, or suppliers. From covering shifts to communicating important project milestones, using Esendex to send and schedule messages can be a game-changer for any business.

What can I use this SMS service for?

Businesses can send SMS messages for a wide range of purposes, including marketing campaigns, customer engagement, transactional SMS notifications, two-factor authentication, and personalised communication with customers, employees, and stakeholders. By leveraging SMS messaging and using a reliable SMS service like Esendex, businesses can create targeted contact lists, SMS templates, and campaigns.

How accessible is Esendex’s customer support team?

Our dedicated local customer support team is always available to help you. They provide round-the-clock support to ensure your questions are answered and concerns are taken care of promptly and efficiently.

When is the best time to send SMS messages?

It depends on your industry. Customer research/surveys are highly recommended to learn more about your customers’ preferences and to improve customer service. For some perspective, most customers don’t like receiving business communications on Mondays and weekends (SMS campaigns tend to perform worse on these days).

For lead generation businesses, aim to send messages during business hours. For e-commerce businesses, send between 5pm and 8pm, as this is when people browse and shop online.

Can I use my existing phone number for business texting?

Yes, in many cases, you can enable SMS functionality on your existing landline or mobile phone number. Esendex also offers the option to lease virtual numbers if you need dedicated lines for different departments or campaigns.

Is this SMS platform suitable for small businesses?

Absolutely. Esendex supports small businesses with user-friendly tools for sending one-off messages or running full-scale text marketing campaigns. You don’t need technical knowledge to get started, and you can scale your usage as your business grows.

Can I automate responses to incoming messages?

Yes, Esendex allows you to automate responses using workflows or integrations with your CRM or customer service software. This helps streamline your support processes and reduce manual handling of routine queries.

What communication channels are supported besides SMS?

While SMS is a key focus, Esendex also supports other channels like WhatsApp, RCS, and email. This makes managing all your customer conversations easy from one central platform.

Is the platform secure enough for enterprise use?

Yes. Esendex is built with enterprise-level security in mind, including ISO 27001 certification, secure data centres, and GDPR-compliant data handling. You can trust the platform to handle sensitive communications safely.

How can I track the performance of my SMS campaigns?

Esendex provides detailed reporting tools that let you track delivery rates, response rates, opt-outs and more. These insights help you optimise future text marketing campaigns and better understand your audience.

Do I need a developer to integrate the SMS platform into my systems?

Not necessarily. Esendex offers ready-to-use integrations for popular platforms, as well as an API for advanced use cases. Whether you’re a small business or a large enterprise, you can choose the setup that fits your team’s capabilities.

Discover more business SMS content

Resource

The power of SMS marketing

With an open rate of up to 98%, a delivery speed of five seconds, and messages typically opened within 90 seconds, it’s no wonder that business text messaging is a popular addition to a marketer’s toolkit for connecting with customers, leads, employees, or suppliers.

Templates

The text template library

Browse our template library to get inspiration for your SMS and WhatsApp messages. Your next brilliant message is just a copy and paste away.

Guide

Mobile Messaging in Logistics

Your speed, delivery times and communication strategy are the factors that will differentiate you from competitors. How confident are you that you can keep customers, staff and suppliers informed at all stages of the journey?