Transport and Logistics
According to recent research by PwC, companies that prioritise customer experience see up to a 25% reduction in costs compared to those that don’t. These companies use self-service options and have a higher first-contact resolution rate when customers raise issues. The best performers can even enhance
Easter
Easter is nearly upon us. If you’re planning a special SMS campaign to commemorate this seasonal holiday,
SMS
To meet customer and supplier expectations, transport and logistics companies must prioritise communication.
Healthcare
When it comes to healthcare, more than a third of people would actually prefer to self-manage their medical
Healthcare
Did you know that 91% of the world’s population (7.3 billion) owns a mobile phone? And 86% of this
SMS
With consumer expectations at an all-time-high, timing matters when it comes to customer-facing communications.
SMS
Technology
It's been 31 years since the first SMS was sent. And in that time, the little text messages we send each
SMS
SMS Short Codes
What is a short code in SMS?
An SMS short code is a 4 or 6-digit number that
Black Friday
During busy sales periods, there’s a lot of focus on organising the best deals/promotions and ensuring
SMS
During a crisis, it’s important for businesses to communicate quickly and efficiently with customers.
Customer Service
For the majority of people, great customer service is quick, easy, efficient, personalised and convenient.