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      • SMS OnlineSend and receive SMS online
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      SMS in Retail Case Study

      For the Bicycle Superstore, SMS provides the solution to remind customers when services are due, schedule services and provide advice.

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      You’ll get 25 free messages to send over 7 days, and sign up takes just 30 seconds. No credit card required.

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    • Rich Messaging
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      • Omnichannel ChatEnable staff to handle multiple two-way conversations with customers simultaneously to free up phone line, enhance customer experience and boost efficiencies for your business.
      • SMS Landing PagesEnhance the effectiveness of your SMS campaigns by building a mobile-first web page in our easy to use Messaging Studio. Include images, colours, branding, fonts, links and CTA buttons.
      • RCS MessagingAnticipated to replace SMS as the default messaging app, RCS will deliver a much more interactive experience for users. Here’s how businesses like yours will benefit.
      • WhatsAppConnect with customers via the world’s most popular messaging app. Answer customers’ questions, resolve queries and support issues with the messaging application they’re already using.
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      3 ways businesses can benefit from RCS
      RCS verified sender

      RCS will allow businesses to build trust with customers using better branding, respond more quickly using integrated chatbots, and offer an app-like experience without the expense.

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    • Mobile & Web
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      • Mobile Journey OverviewMobile friendly microsites built for a specific objective
      • Mobile Forms & Data CaptureAn easier way to gather registrations, assessments & applications
      • Mobile lettersReduce carbon footprint by sending letters and documents directly to your customers via SMS
      • Mobile Marketing & PromotionsConnect better with customers with personalised mobile web pages
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      Form conversion on mobile

      Having a mobile friendly website isn’t a silver bullet to achieving engagement with mobile users.

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      Beauty isn’t everything
      Beautiful email design

      We’re inundated with content and know when we’re being sold to – so is it time to swap beauty for authenticity in email design?

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      Email as part of multichannel

      Esendex Email can be built into automated workflows that intelligently select the best channel for reaching your customers.

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      Targeted communication

      Individually select the best channel and message to reach your customers.

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      “The great thing about using Esendex is that it’s very quick to implement, and you see it working straight away. It’s helped so much!”

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      Should wages be satisfaction-based?
      Performance Related Pay

      A lot of organisations talk about putting the customer at the centre, but few do it in a way that gives the customer a voice. Pay related to customer satisfaction might just be the answer.

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      Try Esendex SMS for free

      Get 25 free messages, with 7 days to use them. Sign up in 30 seconds – no credit card required. Esendex is a business only service.

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    • Use Cases
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      How to calculate your Net Promoter Score
      Net Promoter Score

      Knowing whether your customers are happy with your brand is essential for fast growth. But how can you find out this information?

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      Try Esendex’s business SMS service for free!

      Sign up for our free 7 day trial to get 25 free messages. Sign up is easy and no credit card is required.

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      From the latest news, industry use cases, insights and inspiration, our dedicated blog posts are full of usefuls tips and ideas on how you can make business communication better.

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      Retail marketing eBook

      Retailers are constantly looking for new and inventive ways to engage with their customers. In this eBook we’re exploring the role of mobile in an effective marketing strategy.

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    • Customer Stories
        Customer Stories
      • Black PepperThe SMS campaign that achieved 8.4 times more conversions on online purchases than the email campaign
      • Bupa Care ServicesUsing SMS for staff rostering, filling shifts, follow up care and sending motivational messages to boost staff morale
      • Each youth and family servicesUsing SMS as a means to connect with young Australians to provide peer support in the communities
      • Guide Dogs VictoriaFind out how SMS is used to create targeted campaigns for different groups of donors to achieve the best results
      • Macarthur Girls High SchoolFind out how the school discovers SMS to be cost-effective and efficient in staying in touch with students who go on work placements
      • Research FirstSMS Surveys helped minimising disruption for ongoing surveys and boost engagement rate for their market research
      • Rockingham Peel GroupSMS help save 98% of time spent in managing patients appointments so staff have time to do work that help them get more funding
      • SES RFSFind out how SMS services provide the fastest and most effective means of contacting volunteers in emergency situations
      • Spread Eagle HotelSMS Landing Pages helped sell out all the Melbourne Cup event tickets
      Read more stories

      Find out more how businesses and organisations across different industries use SMS to streamline their communication process, improve efficiency and connect with customers and staff in a more effective way.

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    • Crisis Communication Hub
      • Crisis Communication Hub
      Crisis Communication Hub

      From how to guides, use cases and resources for different industries, this COVID-19 communications hub is dedicated to help businesses and organisations to adapt to the rapidly changing pandemic, by communicating effectively with their staff and customers.

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      Explore a little more

      Learn how Esendex can help with business critical communications. Find out how our solutions can help your business communicate effectively and efficiently in times of crisis.

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Results for Local government

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Topics

Communication
Critical communications
Customer spotlight
Did you know
Esendex
Financial Service
Guides
Healthcare
How to:
Industry News
Local government
Marketing
Politics
RCS
Research
Retail
SMS Surveys & Feedback
Technical
Uses of SMS
WhatsApp
Communication

26 August 2020

The key to unlocking call centre’s time in local government has arrived

It was hard enough already for local governments before the arrival of Covid-19. Large scale budget cuts … read more

Chat, Local council, Local government, Rich Messaging

26 August 2020

Critical communications

30 March 2020

Communication is key to controlling COVID-19

How local government can help manage the COVID-19 pandemic through effective communication. We are living … read more

Crisis communication, Local council, Local government

30 March 2020

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