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31 January 2026

How conversational banking is reshaping customer experiences

Uncategorized

What is conversational banking? Conversational banking enables customers to communicate with banks or financial institutions using apps, chatbots or voice messaging. It provides a faster, more personalised

31 January 2026

Is it time for financial services to adopt a multichannel approach to customer communication?

Uncategorized

In our survey of 5,000 global consumers, we found that speed of response, willingness to help, and convenience were among the most important factors that contributed to a great customer experience. And

31 January 2026

16 December 2025

Can you text 000 in Australia?

Uncategorized

Can you text 000 in Australia? Learn why SMS to 000 doesn’t work, how to reach emergency services safely, and what alternatives are available.

Emergency sms

16 December 2025

On 15 February 2024, Esendex Australia was one of five telecommunication companies to have action taken against it by the Australian Communications and Media Authority (ACMA) for a failure to comply with

17 February 2024

9 January 2024

Upgrade your patient communication strategy: 25 ready to use text templates for healthcare

Uncategorized

Improve your patient communication strategy when you use SMS and WhatsApp to connect with patients. Here are 25 text templates.

Healthcare, sms

9 January 2024

5 ways mobile messaging can be used to improve patient experience

Uncategorized

Healthcare providers are under pressure to deliver excellent patient care despite tightening budgets. Here’s how mobile messaging can help

emergency communication, Healthcare

9 January 2024

11 August 2023

Exploring the benefits of SMS automation for Healthcare industry

Uncategorized

Let’s begin by stating the obvious: missed appointments are an expensive waste of resources. With cost-savings continually being sought out in the healthcare sector, innovative ways to communicate

Healthcare, Scheduling

11 August 2023

19 April 2023

The importance of empathy in Financial Services

Uncategorized

Empathy is important for great customer service and experience, but especially in the Financial Services industry. Learn how to take a more empathetic approach.

Business Communication, Financial Service, sms

19 April 2023

Overcoming Financial Services challenges with technology

Uncategorized

The rise in the cost of living will see more people than ever incurring debt. Here are the top Financial Services challenges and how tech can help the industry.

Business Communication, Financial Service, sms

19 April 2023