What can Mobile Journeys be used for?
Here are some of the ways you can increase engagement with your customers.
Using Mobile Journeys to collect outstanding balance or payment would allow your customers to make payment swiftly and easily, all via their mobile phone.
Add an authentication stage to verify customers' identities before proceeding to your fully branded payment environment.
Your customer will then be guided through the simple and convenient PCI compliant Mobile Journey to enter their payment amount and choose their preferred payment details.
Reports can be tailored to capture any or all touchpoints to help identify drop off points for improved performance.
Conducting surveys via Mobile Journeys allows you to ask questions in almost any format: radio buttons, sliders or free-type - in a manner that's both convenient and engaging for your audience.
Find out how customers rate your products and services, or if staff are happy with their work for valuable insights to improve your business; all within a fully branded, easy to use and self-serve environment.
All surveys data is provided in a customisable report to suit your business requirements.
Use Mobile Journeys to deliver more targeted and tailored marketing and promotional campaign.
Whether you are launching a new product, promoting a new event, running a promotional offer or trying to drive traffic to your online or physical store; Mobile Journeys will help boost conversion and success.
Make use of your existing customer data to create the Mobile Journeys with pre-filled information and personal preferences for each of the recipients for maximised results.
Collecting data with Mobile Journeys instead of paper forms will provide your customers the greater convenience of a full mobile customer journeys.
Mobile Journeys provide custom built, fully branded and intelligent forms that can automatically pull customer data to relevant fields when required to provide a more personalised experience and boost completion rate.
Reduce running cost by automating data feed into your in-house system. Use customisable reports to provide summaries of collected data to relevant department and staff.
Use Mobile Journeys to collect customer details, capture data, complete applications and contracts, and more.
So what are the benefits?
Deliver a mobile-first user experience that's friction-free.
Remove the distractions of regular web pages, provide a targeted journey that encourages conversions.
Mobile Journeys can be used via any web browser. No download nor installation is required.
Use your existing customer data to pre-fill information for personalised communications.
Each journey is tailored and built for your specific business needs.
Your journey will be designed, developed and deployed by our Professional Services team.
Delve deeper than conversion rates with our report. Identify drop off points for improvement.
Give customers the convenience of engaging with your business anytime, anywhere that suits them best.
Need to collect documents from your customers?
Within the Mobile Journey, you can ask customer to upload the required document - either by choosing an existing file/document, or capturing a new image right there. Once they have done this, the file will be sent to a secure location where you'll be able to access the file.
What are the features of Mobile Journeys?
All credit card information will be processed, stored and transmited securely.
Customise with your brand colours, logos and fonts to maintain corporate identity.
QR code support
Provide discount codes and vouchers which can be scanned at the checkout.
Use video to provide more engaging content or for clearer instructions.
Allow customers to upload photos and other digital files to a secure location.
Integrate maps to direct customers to your physical stores or any desired locations.
Link Mobile Journeys with your in-house booking system to allow automated appointment scheduling.
Combine with other Esendex channels for an intelligent communication strategy.
Still sending paper letters to your customers?
The secure document download feature enables businesses to deliver documents by sending the recipient a Mobile Journey where they will be directed to download a personalised PDF document securely. Thus providing the same formality and confidentiality as paper based communications, but in a much faster and cost-effective way.
Want to learn more about Mobile Journeys?
Let us know how we can help