The next generation of data capture is here
Mobile Journeys delivers an effective platform from which to obtain data and insight from your customers.
A journey of information & data
What if you could find out what your customers really think at the single push of a button or swipe of a screen?
Our Mobile Journeys platform delivers instant surveys, income and expenditure assessments or applications. From the point of capture through to processing, tracking and reporting, Mobile Journeys are cost-effective and their ease of completion means a much higher completion rate.
No need for paperwork with enriched SMS & media
A secure and interactive enriched media solution, our Journeys don’t require the download or development of a mobile app and can be triggered simply, with a web link within an SMS or email. This means your survey, assessment or form can be received and engaged with pretty much instantly.
“62% of people think that apps have reached market saturation and that something new is needed.”
- Customer satisfaction surveys
- Market research
- Income & expenditure assessments
- Track & reporting on product launches
- Staff surveys
- Net Promoter Score
“We’re driven by our customers’ needs so we’re always looking for ways to enhance our services and pride ourselves on innovation.”
DIRECTOR OF PLANNING & SUPPLY CHAIN, OCADO
Intelligent messaging integration
Delivering the link to a Mobile Journey can be done individually through SMS, email, social media or even messaging apps such as Facebook Messenger and WhatsApp. Mobile Journeys can also be added to an automation so that your customers receive the link to the Journey automatically after a trigger event.
Capture data, anytime, anywhere.
Interact with your customers at a time and place convenient to them. Simply send out your Mobile Journey via SMS or email, and wait for the replies to come flying in.
Data security for your peace of mind
Esendex is ISO27001 accredited, an independent security standard that ensures all data we handle is safe. We recognise this is extremely important to those who operate in highly regulated environments.
Powerful tracking and reporting
Our managed system can be tailored to suit your needs. Whether you want all touchpoints reported on or just the important parts, we can customise the reporting to suit your business requirements. Monitor the performance of customers throughout their journey, identify drop out points and make improvements responsively as data is captured.
Full support & straightforward pricing
Mobile journeys is a fully managed service; we can pass on the benefit of experience and the hundreds of hours we have spent developing this product. With a low initial setup cost and a manageable monthly fee, Mobile Journeys make feedback and data collection simple.
Data capture & feedback stats from our customers
Inviting users to respond to a survey by SMS rather than email achieved a 53% response rate.
80% of people would be likely to respond to an online survey.
The average person checks their phone 150 times a day.
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