Text Message Template Library: FREE SMS and WhatsApp Templates

Statement/Invoice 

• Dear [Name], Your latest statement is now available to view here (Link). Please remember to make the minimum payment of [Amount] by [method] before [Time period].

First Reminder

• Hi [Name]. You have an outstanding balance of [Amount]. Please visit [Link] to make a payment as soon as possible or call [Number] to discuss the matter further. Thank you.
• Hi [Name]. Unfortunately, we have not seen any payments for the last [time period] days, we just wanted to make sure everything is ok. Please call [Phone number] to update us on your current situation and to avoid any further collections activity. We are open [Dates and times]. If you have contacted us in the last [Time period] days to update us on your situation, please ignore this message.

Final Reminder

• Dear [Name], unfortunately, we have still not received payment for the outstanding sum of [amount]. We urge you to reply to this message within the next [Time period] to avoid any legal action that may be taken to recover outstanding debt.

Payment Options

• Dear [Name], your payment of [Amount] is now overdue. We want to give you some options to help.
  • Make a part-payment
  • Set up a payment plan
  • Talk to us

Thank You (once recipient replies)

• Thank you [Name]. Please follow the link to make a secure online payment, or call [Phone number] [Link].
• Thank you. Your payment of [Amount] has been received and will be processed within [Time frame]. Your authorisation code for this payment is [Number]. If you’d like to turn on payment reminders for your account, reply with ‘REMIND ME’.

Feedback

• Hi [Name], thank you for your subscription purchase of [product name]. If you have a spare moment, we’d value your feedback to help us improve [Insert organisation name]. To thank you for your time completing our survey, we have a prize draw of [insert prize], T&Cs [insert link]. Please reply ‘GO’ to begin.
• Hi [Name], thank you for your time today with [Team member name]. Providing helpful training sessions is important to us at [Organisations name] and, we’d appreciate your honest feedback about your induction experience. If you’d like to answer our three-question survey, please reply with ‘GO’.
• Hi [Employee name], your feedback is vital to us as we strive to continually improve our company culture at [Organisation name]. We would be very appreciative if you could answer four questions. We will also be providing complimentary Gold Class tickets to the first seven respondents. Please reply ‘BEGIN’ to start your survey.

Deliveries

• Hey [Name], Your [Product] from [Company name] has been dispatched. We expect delivery on [Insert date]. Please note that due to [Reason], [Insert delivery agent] has been encountering delays. We will endeavour to keep you updated.
  
• Your parcel will be delivered between [Time] and [Time]. If this is no longer convenient, please reschedule – [Link].
  
• Your [Product] from order [Order code] is ready for pickup and collection from [Location]. If you can’t pick it up before [Date], please respond with ‘RESCHEDULE’.
  
• Hi [Name], Your order [Order number] has been collected. If you have any feedback or questions, please respond to this SMS with any text.

Appointment Confirmation

• Hi [Name], your appointment is at [Time] on [Date]. If you can attend, please confirm by replying ‘1’ or ‘YES’. If you need to cancel, please respond ‘2’ or ‘CANCEL’. If you need to reschedule, please reply ‘3’ or ‘RESCHEDULE’. Please note that penalties apply for not notifying within 24 hours if you cannot attend.

Appointment Rescheduling

• Thank you for notifying us, [Name]. Your appointment has been cancelled with no penalty. To reschedule, you can click [Link to mobile landing page] or reply to this SMS with your desired time and date.

Increase reviews

• Hi there, welcome to [Company name]. You will receive updates on your orders and exclusive deals right here on WhatsApp.
• As we are a small business in a big world, an honest Google review would really benefit us if you’re happy to share your experience.
• Dear [Name], Thank you for organising [Event name] with [Restaurant name] on [Date]. We hope you enjoyed your special day! We’d appreciate it if you could share your experience. You can either reply to this message to receive an email with instructions or post directly on Google Reviews [Link] or Zomato [Link].
• Hi [Name], We were just checking in regarding the work you completed today at [Time] [Location] with [Trades person name]. How did we go? Feel free to reply to this SMS, or even better, an honest Google review would make our day. Thanks so much.

New Product Launch

• Hi [Name], the wait is over! The NEW LIMITED EDITION [Product] has arrived. Don’t miss it – hurry and shop now before they sell out [Link].

Personalised Offer

• Happy birthday, [Name]. On your special day, enjoy [Percentage] off sitewide by using the code [Code] at checkout. The offer is valid until [Date].

Referral Program

• Love our [Products/service]? Recommend us to a friend and you both get [Discount] when they [Sign up/order] using the code [Code].

Weather-Specific Sale

• It’s another cold and rainy day of ‘summer’ in Melbourne. But we have the goods to warm you up! Order a [Delivery food deal] within the next 2 hours and use the code [Code] for [Price].

End of Year

• Hi [Name]. Thank you for all of your support in 2022. We look forward to working with you in 2023. We hope you have a lovely and safe New Year’s Eve!

Service

• Hello [Name], It’s been 12 months since your last service for [Insert vehicle make]. If you’d like to book a service with us, we’d love to accommodate you. Just reply to this message, and we’ll do the rest!

Health Insurance at EOFY

• Hi [Name], We have thirty days before the new financial year, and we’ve noticed you haven’t claimed your optical extras. Here is a list of all of our optical partners in [Location]. If you need any extra help in making a claim, reply with ‘HELP’, and we’ll connect you with one of our customer support team members.

Easter

• Hi [Name], We will be taking an extended Easter break at [Company name]. Please note that we will close on Monday, April 18th, and reopen on Monday, May 2nd. If you have any urgent matters during this time, [Insert staff name] will be available on [Insert number]. We hope the Easter Bunny visits you!

Change of Hours

• Hi [Name], please note we are changing our staffed hours at [Suburb] [Brand] gym. We are now staffed from 8 am to 8 pm. If you would like to attend out of these hours, please reply to this message and we will organise an out-of-hours access key.

New Hours

• Hello [Name], we’re excited to let you know we will now be open throughout the week in addition to our usual weekends. Starting [Insert date], we will be available from 7 am to 6 pm Monday to Friday.

Shifts Available

• Hi [Name], we have three shifts available for this week, beginning [Date of the week]. [Shift options]. Reply YES to accept all shifts or ‘ALTER’ to accept some.

Availability

• Hi [Name], welcome to [Company name]. To better help us schedule the upcoming roster, please fill out your availability [Link to mobile landing page for availability]. Thanks so much.

Fill Spot

• Hi [Name], [Company name] needs a [Job title] tomorrow evening, July 23rd, from 8 pm to 3 am. Please reply ASAP if you can make this shift.

Temporary Office Closure

• Good morning. Overnight, we had a power outage at the [Location branch/store], which we’re working hard to fix. Please log on remotely and await further instructions. We thank you for your patience. 

Local Emergency

• ATTENTION! There has been an emergency in [Location]. Please confirm your location and status as ‘SAFE’ or ‘REQUIRE ASSISTANCE’ by responding to this message with your employee ID number. If you require emergency assistance, please call 000.