Intelligent Multichannel Messaging

Utilise a combination of communication channels to maximise responses

A flow chat illustration of how intelligent multichannel messaging works

What is Intelligent Multichannel Messaging?

This is the process by which we’ll help you bring all of your customer communication channels together to create a low-touch, highly effective messaging strategy.

By combining SMS, Email and Mobile Web Apps, you increase your chances of reaching your customers and achieving your goals.

The joy of working with Esendex is that we’ll automate the shift from one communication channel to another, recording customer preferences as we go, so you can relax and enjoy an ever-increasing rate of success.

The example shown here illustrates how, with no intervention, you can combine SMS and Email, or switch from one to the other based on inputs and outcomes. 

Our professional services team have created thousands of custom multichannel workflows for customers of all sizes. We’re happy to share case studies with you – just get in touch.

Key features of Intelligent Multichannel Messaging

A illustration of a shooting target with a red dot on the lower left side
Decision engine

The Esendex decision engine uses data such as the customer’s age and the nature of the message to select the best performing channel.

a illustration of a message template
Automatic selection

Customisable message templates allows you to change the tone of each message – with built in logic automatically selecting the right content.

A illustration of two pieces of puzzle sticking together
Learning capabilities

Our system records which communication channels customers respond to, and can make it their primary (default) channel.

A Illustration of a rectangle with a green block on the top and a small green up arrow at the bottom tight hand corner
Low-touch processes

Our simple API and adaptable workflows combine to ensure great results without intervention.

A illustration of a computer screen with a line chart that is going up
Fully customisable

Every Intelligent Multichannel Messaging campaign is crafted to help you achieve your goals.

A illustration of a square with a blue tick in it
ISO27001 accredited

This international information security standard ensures that your customer data is secure.

“We’ve seen a great response from customers, and the Esendex system is easy to use.”


Just a few of our customers

Logos of Toll, Acer, PeterMac, NAB, Radio Rentals, Bupa, Lavender and Dun & Bradstreet

Want to learn more about Intelligent Multichannel Messaging?

Let us know how we can help

Thanks for submitting your enquiry. A member of our sales team will be in touch shortly.

We’re sorry – there was a problem with your submission. Please call 1300 764 946.

Would you like to receive case studies, best practices and other Esendex news? You can opt out at any time.

Your data is safe with us. Review our full privacy policy.