Conversation Powered by Your Customers
From SMS and WhatsApp to multi-channel mobile journeys, Esendex helps you deliver business messaging that puts the power in your customers’ hands. Create conversation and true engagement with customer-led communications.
Trusted by industry leaders to deliver world class mobile messaging solutions
The solution to your problem, is innovative communication
FINANCE
Payments & Collections
The Esendex Mobile Collections and Mobile payment platforms utilise machine learning to instigate non-invasive collection processes via mobile-led communication.
Our system empowers your debtors with the power to make full payment or schedule a payment plan via an easy to use interface with your branding.
APIs
Omnichannel Communication Mix
Our Omnichannel Chat platform enables you to keep track of all consumer conversations.
Manage all of your customer interactions in one place, allocate conversations to specific staff members and create groups to monitor chats. Our system can integrate into existing CRM’s and combines SMS, WhatsApp, RCS and Email into one dashboard.
SURVEYS & FEEDBACK
Consumer data collection
Our Mobile Journey feedback retrieval and survey solutions are built with usability and conversion optimisation in mind. We work with you to create a branded environment that achieves optimum responding percentage to your questionnaires’.
NOTIFICATIONS
Client & Patient Reminders
Prevent customers and patients from missing appointments; employ an automated notification system that your stakeholders find useful and easy to use.
We have a range of options to notify clients of upcoming consultations, from an SMS with dates and contact number to carefully crafted mobile landing pages with rescheduling functionality – we have the solution best suited to your organisation.
STAFF COMMUNICATION
Staff and Supplier Communication
Efficiently communicate with your staff. Our internal mobile-led communication solutions are quick to use and cost-efficient.
Most importantly, we will work with you to build a strategy that heightens engagement and morale.
SOLUTIONS
3rd Party Software integration
We are committed to fitting into your existing communication strategy or CRM platform. We have an extensive array of API integrations and partner-specific Esendex plugins. Don’t see what you need? Let us know; we’re always looking to expand our capabilities and software integrations.
Case studies
Charities and NPO
“The SMS donation has really allowed us to communicate more often and in a cheaper and quicker way.”
Alex Cross, Fundraising Manager, Guide Dogs Australia.
Learn how Guide Dogs Australia utilised an Esendex solution to re-engage donors and boost fundraising activities.
HEALTHCARE
“Using SMS has saved us time and effort which allows us to focus more time on caring for our residents.”
Bupa Care Services
Bupa Care Services Australia partnered with Esendex to deliver a better way to communicate with staff. Learn how Bupa reduced admin time and was able to facilitate a solution that meet their internal communication needs.
UTILITIES
“The system was so easy to implement and train staff on, once they’d sent one or two messages the benefits were there for all to see.”
Richard Van Der Kroff, CTI Logistics
One of Western Australia’s largest logistic’s companies adopted Esendex technology to efficiently manage staff and subcontractors. Read the Esendex and CTI Logistics case study to find out how.
Why you should join us
ISO 27001
registered firm
We are a ISO 27001 registered firm, and we are committed to keeping our client’s data safe.
Rated ‘Excellent’ by clients
We invest in our staff who return the favour by providing our clients with elite customer service.
Plug in and play
We fit into your world. We can easily integrate into most platforms or CRMs.
Robust and easy-to-use platform
If you need a platform for business communication, our system allows you to send and receive all communications online.
Real-time message processing
Esendex is committed to processing 90% of your messages in 5 seconds and 95% within 20.
Omnichannel communication mix
Build a omnichannel experience for stakeholders. Combine SMS, WhatsApp, Bots and more. With automated contact communication preferences.
Analytics reports
Download detailed analytic reports to understand communication success or import results straight into your preferred tracking system.
Local support when you need it
Our team of technicians are based in Melbourne, Australia and are available in local business hours.
Customer Reviews via Trust Pilot
A very easy and straight forward system to use. With the added bonus of being super cost effective. It has not only improved our daily reminders but also our interaction with our patients.
Highly recommend Kyle for his ongoing friendly and professional support.
One happy NZ customer
Excellent customer support and extremely easy to use. I have recommended Essendex to others.
Theresa
Additional resources to explore
The latest from our blog
![]()
Did you knowHow to Use the WhatsApp Business Platform in Retail
The way that retailers market their products to customers has changed drastically in the retail sector over the last few years. Consumers’ shopping habits have been shifting to online, even…![]()
RetailThe top 3 ways that retailers can use WhatsApp for business
Australia’s e-commerce market is projected to reach $91.5 billion in 2025. (Global Data). Consumers demand seamless customer experiences and Customer Journey mapping is a necessity to ensure retail businesses stay…![]()
CommunicationGeelong Chamber of Commerce After 5 Event
Related posts: Retail Leaders Forum 3 trends from this year’s Mobile World Congress Australians dump fixed-line phones in favour of mobiles Mobile security – Exactly who is responsible for the…
