“We have taken our first step towards revolutionising the telecoms landscape. August 2017 saw Esendex accepted on to Google’s RCS Early Access Program, as one of just a select few companies worldwide.”
GEOFF LOVE | CHIEF EXECUTIVE OFFICER | ESENDEX
Introducing Rich Communication Services (RCS)
SMS has lots going for it: wide reach, high open rates and responses, low cost, easy to use – and it plays nicely with other systems via an SMS API.
But, driven by the lack of group messaging and media sharing, personal communication has been moving to apps like Facebook Messenger and WhatsApp.
Similarly, some businesses have attempted to drive their customers towards using custom-built apps, for more personalised content, improved analytics and an immersive brand experience.
Enter RCS. The intention with RCS is that it will be the default messaging app on all Android devices, effectively replacing SMS.
As a business using RCS, you’ll be able to send your customers and staff rich content including: a calendar function, so they can view and change appointments; a carousel of new products with the ability to customise colour and size, and purchase; a reminder of a late payment and the ability to make a full or partial payment – all without leaving the app.
What can RCS messaging do for your business?
Features and benefits of Rich Communication Services
of customer service
RCS supports chatbots, so you can automate responses to frequently asked questions.
With tailored messages that make your brand easy to engage with.
Featuring verified user and branding ID credentials, it’s hoped RCS will vastly reduce spam.
that drive change
Track read receipts and clicks to assess the success of your campaigns.
Your customers have high expectations of you, which RCS helps deliver.
Include barcodes, maps, videos and images to boost engagement.
SMS landing page
If RCS is not available on the recipient’s handset, they’ll receive a link to a landing page.
or installation required
Over time, RCS will replace SMS as the standard messaging app on Android devices.
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