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12 December 2025

The Delivery Delays Report: Where shoppers are at risk of late deliveries

Retail

The final three months of the year are one of the busiest shopping seasons worldwide, known to retailers as the Golden Quarter. Spanning Black Friday and Cyber Monday through to the busy holiday season,

12 December 2025

4 November 2024

Why WhatsApp marketing is the key to winning this Black Friday

Black Friday

During Black Friday 2023, consumers around the world spent a record-setting $US4.1 billion with retail brands. With customers’ hopes of bagging a bargain building, it’s the perfect time of year for

4 November 2024

Steal our Peak Season WhatsApp marketing templates

Black Friday

This is an exciting time of year for shoppers with many looking to grab the best deals and others planning their Christmas shopping well in advance. To get a share of consumer spend, you can boost

4 November 2024

19 September 2023

The importance of customer engagement in retail during peak season

Black Friday

Retail peak season is on the way. It’s important you’re engaging with customers, creating meaningful customer experiences they’ll remember.

19 September 2023

18 November 2022

When’s the best time to start Black Friday marketing?

Black Friday

From marketing promotions to general gossip, people are talking about Black Friday earlier each year. When we surveyed over 4,000 consumers across the globe, we found 93% want to hear about Black Friday

18 November 2022

14 June 2022

How to Use the WhatsApp Business Platform in Retail

Retail

The way that retailers market their products to customers has changed drastically in the retail sector over the last few years. Consumers' shopping habits have been shifting to online, even before the

14 June 2022