Chatbots
Deliver seamless interactions at every touchpoint with intelligent messaging across SMS and WhatsApp.
Instantly manage enquiries, acknowledge customers and reduce overheads with our autoresponders and chatbot solutions.
Explore our chatbot solutions
From single automated replies to complex, system-integrated virtual assistants, our custom chatbot solutions are designed to scale with your requirements. Choose the tier that your business needs:
Esendex Respond
An automated reply message, ideal for taking your first steps into two-way conversational messaging.
Gives you access to a basic autoresponder enabling you to send a single predefined message.
Available as an add on feature to your Esendex conversational package.
Esendex Automate
A multi-step linear chatbot designed to handle more complex customer service and sales enquiries.
Automate routine tasks such as lead qualification and FAQ resolutions across SMS and WhatsApp.
Available as an add on feature to your Esendex conversational package.
Virtual Assistant
A complex, branched chatbot with conditional logic for sophisticated customer journeys.
Integrate with your CRM or ERP to handle quotes, bookings, claims and more.
Created bespoke for you, by our Solutions Team.
Compare options:
| Feature | Description | Esendex Respond | Esendex Automate | Virtual Assistant |
|---|---|---|---|---|
| Multi Channel | Solutions can be deployed on SMS and WhatsApp | ✔ | ✔ | ✔ |
| 24/7 availability | All packages run 24/7, 365 days a year, providing constant support | ✔ | ✔ | ✔ |
| Customisation | Message content is fully customisable across all tiers | ✔ | ✔ | ✔ |
| Agent handover | Routed into one default group | ✔ | ✔ | ✔ |
| Agent handover | Conversations can be sent on a specific route or team e.g customer services or sales | ❌ | ✔ | ✔ |
| Reporting | Chat reporting | ❌ | ✔ | ✔ |
| Customer data capture by chatbot during the flow | Captures key information such as name, email and account number | ❌ | ✔ | ✔ |
| Customer data capture by chatbot during the flow | Offers deep customised data capture | ❌ | ❌ | ✔ |
Ready to build your chatbot?
Discover the potential of a chatbot across SMS and WhatsApp.
What can you use chatbots for?
Automated customer support
Enable your customers to find answers to predictable FAQs instantly, 24/7, without needing to wait for a human agent.
From checking opening hours to providing links to help guides, a customer service chatbot ensures your audience receives immediate support on the channels they use every day.
By automating these routine queries, you can significantly reduce call centre volumes and empower your team to focus on more complex, high-value tasks.
Lead capture and qualification
Capture buyer intent the moment it happens by using a chatbot to ask qualifying questions and collect essential contact details.
Whether it’s a simple intro or a detailed pre-chat survey, acknowledge every lead professionally and route it to the correct sales team for follow-up.
This seamless transition from automated engagement to human interaction improves conversion rates and ensures you don’t miss any opportunities.
Operational support
Streamline essential tasks such as order status updates, delivery tracking, and Identity & Verification (ID&V) checks.
Use intelligent, branched logic to guide customers through secure processes, such as verifying a postcode and date of birth before handing over to a specialist representative.
This high level of automation provides a faster, more friction-free experience for the customer while maintaining the security and compliance your organisation requires.
“Adding WhatsApp and chatbot functionality to our communications has made a significant impact already as it allows us to triage, automate and resolve customer queries from a single, secure platform that is known and trusted by our customers.”
Lucie Riley – Chief Operating Officer, Rhenus Home Delivery
The benefits of chatbots and autoresponders
Customer experience
Instantly confirm receipt of your customer’s message, eliminating uncertainty.
Manage expectations
Communicate your typical response times or what the next steps are, putting customers at ease.
Reduce costs
Can help to reduce call centre volumes and helps to minimise the time taken to answer enquiries.
Guide conversations
Make sure that your message has reached the customer quickly and easily.
Provide 24/7 Support
Send messages to any recipient who has WhatsApp installed on their device.
FAQs
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What’s the difference between an autoresponder and a customer service chatbot?
What’s the difference between an autoresponder and a customer service chatbot?An autoresponder (Esendex Respond) is a simple, single-message reply used to acknowledge an enquiry and set expectations. A customer service chatbot (Esendex Automate and Virtual Assistant) is more advanced, using branched logic to have a two-way conversation, answer specific questions, and capture data before a human agent steps in.
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Which messaging channels do your chatbots support?
Our solutions are multi-channel and can be deployed across SMS and WhatsApp. This allows you to reach your customers on their preferred platform. If a customer doesn’t have WhatsApp activated, our system can even send an SMS as a fallback to ensure they always receive your message.
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How long does it take to set up a chatbot?
The setup time depends on the complexity of your requirements. A basic Esendex Respond autoresponder can be activated almost immediately. For more complex Virtual Assistant solutions, we conduct a one-hour specialist scoping workshop to map out your customer journeys and technical integrations, ensuring the bot is perfectly tailored to your business goals.
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Will the chatbot integrate with my existing CRM or systems?
Our Virtual Assistant package is designed for deep API integration with your existing CRM, ERP, or helpdesk software. This allows the chatbot to pull and push data in real-time. For example, providing live delivery updates or verifying a customer’s identity against your existing database.
Ready to build your chatbot?
Discover the potential of a chatbot across SMS and WhatsApp.
