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Latest from the Esendex Blog

Topics
API
Black Friday
Communication
Customer Service
Guides
Industry News
Marketing
Politics
RCS
Retail
SMS
SMS Surveys & Feedback
Technology
Transport and Logistics
Uncategorized
WhatsApp

Topics

API
Black Friday
Communication
Customer Service
Guides
Industry News
Marketing
Politics
RCS
Retail
SMS
SMS Surveys & Feedback
Technology
Transport and Logistics
Uncategorized
WhatsApp

12 February 2026

Delay to Departure Report: The best and worst routes for flight delays in Australia 

Customer Service

Discover Australia’s best and worst routes for flight delays, and how SMS helps passengers.

12 February 2026

31 January 2026

How conversational banking is reshaping customer experiences

Customer Service

Discover how conversational banking uses AI and messaging apps to transform the customer experience.

31 January 2026

31 January 2026

Using automation to improve customer experience

Customer Service

Learn how automated messaging speeds up support, improves resource allocation, and boosts customer satisfaction.

31 January 2026

31 January 2026

Is it time for financial services to adopt a multichannel approach to customer communication?

Communication
In our survey of 5,000 global consumers, we found that speed of response, willingness to help, and convenience were among the most important factors that contributed to a great customer experience. And

31 January 2026

18 December 2025

SMS vs WhatsApp: Which Channel is Better for Business Messaging?

SMS

Compare SMS vs WhatsApp for business messaging. See key differences, costs, engagement, and when to use each channel to improve customer communication.

18 December 2025

16 December 2025

Can you text 000 in Australia?

SMS

Can you text 000 in Australia? Learn why SMS to 000 doesn’t work, how to reach emergency services safely, and what alternatives are available.

Emergency sms

16 December 2025

15 December 2025

SMS Copywriting: 20+ SMS Tips to Trigger Customer Conversions (with examples)

SMS

Learn 20+ SMS copywriting tips to improve your SMS campaigns. Write clearer messages, boost engagement and drive action with these SMS tips.

sms, SMS Marketing

15 December 2025

12 December 2025

The Delivery Delays Report: Where shoppers are at risk of late deliveries

SMS
The final three months of the year are one of the busiest shopping seasons worldwide, known to retailers as the Golden Quarter. Spanning Black Friday and Cyber Monday through to the busy holiday season,
sms

12 December 2025

11 December 2025

5 Practical Ways to Receive SMS Replies Online

SMS

Learn how to receive SMS online with five practical methods to manage inbound messages, boost engagement, and stay compliant.

sms

11 December 2025

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