Finance SMS Solutions for Banks and Financial Services
Finance SMS that increases engagement and gets results
With over twenty years of experience working with financial businesses and services in the banking and finance industry, Esendex is your trusted partner to enhance customer communication. Our finance SMS solutions cover everything from payment reminders to one-time passwords (OTPs), helping you drive down the cost to serve and improve customer satisfaction.
Learn more about our omni-channel text messaging service and offer great customer service today.
Trusted by leading banking and finance industry providers to deliver powerful SMS for banks and financial services
Why choose Esendex for finance SMS solutions?
Esendex helps finance professionals and providers stand out in a competitive market with fast and frictionless communications that empower customers to manage their finances securely and conveniently. Finance industry leaders are increasingly leveraging SMS communication to enhance customer engagement and improve connections. We can help you bring your customer communications up to the best standards.
With an average open rate of 98%, bulk SMS for financial industries can cut through the noise and ensure critical information is delivered, like appointment confirmations, real-time transaction alerts, and security notifications. Our tailored SMS solutions can help financial services providers enhance communication and security, reduce their contact centre’s workload, and improve customer satisfaction.
Key Features & Benefits
Transform Communications
Provide transparency over mortgages, loans and other products with regular SMS updates. Keep customers informed about the progress of their application, send payment reminders and important service updates, and notify them about their account transactions via automated SMS updates, rather than lengthy phone calls.
Instant Customer Feedback
Gain valuable insights and drive continuous improvements through quick-fire SMS surveys, including those sent after a support call.
Debt Payment Reminders & Solutions
Help customers manage debt with a friction-free and automated mobile journey that puts control into their hands. One-on-one conversations and two-way texting improve trust and the overall customer experience.
Reduce support overheads and improve customer satisfaction with SMS messages
Control support costs with automated messaging and SMS notifications that keep customers informed and encourage them to take action.
From reducing phone queue times to speeding up mortgage and loan approvals, you can lower the cost of serving customers while boosting satisfaction with instant updates via SMS.
SMS can provide timely updates on financial transactions, ensuring customers are always aware of their account activity while reducing the workload of your service team.
In the palm of your customers’ hands
Clear, direct and delivered straight to their mobile, SMS services for banking is one of the best ways to reach people, and Esendex offers both no-reply SMS alerts or SMS Chat to enable two-way dialogue. With the ongoing evolution of mobile banking in today’s fast paced world, prioritising SMS communication in your customer service stack ensures you can meet and exceed customer expectations.
Our platform supports additional communication channels, such as WhatsApp and email, providing customers with the flexibility to choose how and where they interact with you.
Combat fraud with secure finance SMS verification and notifications
One time passcodes (OTPs) and SMS alerts for banks are key weapons in the fight against fraud in the Financial Services industry.
These measures protect both customers and your business from financial losses, and send a clear message that you have robust security processes in place.
Two-factor authentication is offered for added account security, allowing your customers to log in securely.
Read our guide to learn more about setting up and Sending SMS OTPs and 2FA.
Debt collection and repayment solutions with seamless mobile journeys
Remind customers of upcoming debits, send payment reminders, and encourage proactive payments with SMS and mobile messaging channels.
Esendex offers ethical and effective mobile strategies for recovering and managing debt. We can help you create a transactional journey that’s convenient for customers and delivers secure and robust mobile payments, all via their handsets.
Learn more about our Debt Recovery and Repayment Solutions.
Let’s start sending, together.
Discover the full power of our mobile messaging platform.
Engage customers on their preferred channels using SMS templates for financial institutions
In the modern banking landscape, text messaging has become a vital channel for financial institutions to connect with their customers. By leveraging SMS templates through advanced SMS software, these institutions can deliver timely and relevant information directly to clients – as well as key marketing campaigns. With the increasing popularity of mobile banking, customers can easily receive text messages about account updates, transaction alerts, and promotional offers.
Incorporating Two Factor Authentication not only boosts security but also enhances customer trust, leading to improved response rates. Furthermore, the cost-effectiveness of SMS communication allows financial institutions to engage a larger audience while optimising their marketing efforts.
A text messaging solution with security and compliance locked in
Working with the highly-regulated Financial Services sector, we understand that security and compliance are critical – so they’re locked into our platform.
We are ISO27001 accredited, and take a ‘privacy by design’ approach to product development to help you protect your customers’ data and comply with ACMA laws.
Customer story
Increasing incoming payments with an automated collections service
Discover how Esendex helped CASH4UNOW reduce collection costs and increase incoming mobile payments with intelligent mobile messaging automations.
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Guide
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Advice
Overcoming Financial Services challenges with technology
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Let’s start sending, together.
Discover the full power of our mobile messaging platform.