Put your communications on auto-pilot with our set-and-forget SMS automations. Cut down on time-consuming processes, gain back time lost on admin tasks and improve your customer experience.
Smarter communications. Improved customer experience.
Looking for a way to automate mass communication and eliminate manual administration? Esendex’s SMS automations allow you to bulk-send templated messages to your customer base, all from a fixed, unified file.
Backed by our Managed Services team, your business can experience a more streamlined system that enables you to work smarter and communicate effectively. Converse with your biggest customers, without having to do it all from scratch. Send auto-replies and create unique workflows using basic or complex, rule-based triggers – our secure file transfer and automation framework cut the hard work out of authentic B2C relationships.
Who are SMS automations suitable for?
Esendex’s cross-channel solution is designed to meet various workflow needs, complete with automated triggers for all industries.
The key features of our SMS automations
Versatile reply templates
Build a variety of message templates tailored to channels ranging from SMS to email and even voice. Conery your most crucial business communications in a timely, efficient and convenient manner.
Higher read rates
Through on-hand historical data, you can ensure your automated messages are read by those who matter most by sending communications to their most preferred channels.
Demonstrate to your customers that your brand cares by using personalised templates and triggers based on their details.
Unify rich messaging, SMS, WhatsApp and email to create smarter communication strategies. Enhance engagement and improve your business’s overall customer experience.
Multiple message triggers
Establish workflows that send out communications depending on specific customer actions – e.g. a new prospect; no purchases in a specific timeframe; trigger keywords and even a particular time of the day.
Generate learnings and apply them to your future sends by accessing Esendex data on sends.