Your best tool for SMS alerts and notifcations
Employing a Text Message Alert strategy ensures your staff are informed instantly of server faults and other important notifications.
When operating a business, some emergencies require immediate action. For example, when a client’s website crashes or a customer’s travel plans get cancelled, an email could have delayed readership, and phonecalls can take precious time. By investing in a notification system, you can ensure rectifying actions will be performed without delay.
The Esendex software can even integrate with your internal communication system, meaning an automated SMS can be triggered by a specific action or fault. It’s also imperative to ensure that the right group of people receive critical communications, unlike traditional contact methods such as outbound calling; SMS can be sent to a specific group of people for each triggered event.
Why use SMS for Alerts?
There are numerous reasons for using SMS over other forms of communication:
SMS are reliably and quickly delivered to handsets
90% of text messages are read within three seconds
Receiving text messages doesn’t require internet access
How to use SMS for alerts
Firstly, it is important to identify the uses for alerts. Do you need to alert an engineer when a server crashes? Do you need to alert customers when there is a power cut? Do you need to students when there is bad weather and school is cancelled?
Once you have established the use case, you need to understand the trigger. If there is something automated that can trigger an event, then it would be a perfect case to integrate our SMS API with your current system. Then every time the alert is triggered and SMS can be sent to the appropriate stakeholders.
If, however, the alert requires a human to make the decision, SMS can still be used to alert all that need to know. By using the Bulk SMS function, you can quickly, efficiently and effectively notify all concerned.
Why use Esendex?
For most emergency situations, reliability and speed is of utmost importance. At Esendex we have Service Level Agreement targets that we consistantly beat which uphold us to these attributes. We commit to 95% of messages being processed within 20 seconds, and 90% of messages being processed with 5 seconds.
We also hold and maintain an ISO27001 certificate, an independent data security accreditation, which means that your data is secure and safe. You can be confident that when you integrate with Esendex your data is not under any threat of leakage or loss
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