| Customer: |
CTV Outside Broadcasts |
 |
| Services: |
Web SMS |
| Links: |
www.ctvob.co.uk |
CTV OB is one of the largest outside broadcast companies in Europe with a client base which includes a broad range of household name broadcasters and high profile production companies.
It is renowned for providing the best outside broadcast facilities for every programme genre and in order to maintain this standard and stay ahead of the game, it must provide the most accurate and up-to-the minute coverage.
Effective and efficient communications play a crucial role in CTV’s work and therefore the level of service provided by any telecommunications solutions provider is integral to CTV’s professional performance.
Debbie Hayman, production co-ordinator for CTV explains:
"Our work is absolutely time critical and there is a large amount of liaising that goes on between the various teams before an outside broadcast. Constantly trying to get through to staff on the phone can be both frustrating and time-consuming but crew have to be told their call times.
We were introduced to Esendex last year, during the cricket season - which can be particularly heavy, with up to six matches a week and 20 crew members covering each one.
Esendex’s Business SMS service instantly made my life so much easier and less frantic. Now I can send a text message to all crew from my computer at the touch of a button and I have a clear record of what’s been sent to who and, even better, a receipt on screen so I am reassured that they’ve actually received it.
We’re all benefiting from what is an excellent and reliable service. It’s been a major success - stress levels are down, service levels are high and we are now looking at introducing Esendex’s SMS services across the rest of the business."
Get in Touch!
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