Improve customer service with SMS reminders

People like SMS. It’s rapid and it’s convenient. People also like to be kept up to date with details of their order, enquiry or account. SMS is far cheaper than phoning or writing to customers and more read than email. The benefits of switching to SMS are clear – save money and also improve your customer service.

Easily send SMS reminders and requests

Appointment reminders – sending SMS reminders is perfect for strengthening customer loyalty and they also help to reduce the number of missed appointments.

sms from pc to mobile - smartphone

Satisfaction surveys – no matter what you are sending SMS messages for – a follow up text message shows that you care about your customers and will help you get feedback in real-time. If you receive bad feedback you can quickly resolve this to stop it turning into a complaint. If it’s good feedback you could consider sending a follow up sales related message.

Balance reminders – reminding your customers of their bank balance, credit card bill, mobile phone credits or even loyalty points will quickly let people know what their current situation is, reducing phone calls to your call centre.

Delivery notifications – nowadays we all like to buy online – keeping customers up to date with details of their delivery provides peace of mind. By sending delivery details, your customers are more likely to be in first time, saving you money on redelivery.

Meter readings – sending gas, electricity and water meter reading requests by SMS and asking customers to text or call back with readings can considerably cut costs and allows more accurate bills to be produced.

Start testing now

Call us today on 1300 764 946 to see for yourself how sending SMS from PC to mobile can help improve customer service.