Below we provide responses to many frequently asked questions about our Web SMS service. In addition, the FAQs on our support pages contain more information on how best to use Web SMS.
We have direct network connections in Australia, which means the messages you send via Web SMS are delivered within seconds and we will always use the best performing network at anytime to deliver your messages.
Web SMS is extremely straightforward to use, so no training is required. The Web SMS section of our support site contains a wealth of information on to make the most of the service along with a comprehensive FAQ section.
Yes. Web SMS allows you to view recent activity, see how many messages are left in the account, and purchase credits at anytime. We'll also send you automated emails to let you know when your messaging limit is running low.
SMS Plan customers can choose between Direct Debit or standard account terms. Pay as you go customers can purchase SMS messages online at anytime via our secure website.
No. Web SMS is an internet-based SMS solution so you need no additional software or hardware - just a web browser and access to the internet.
You can send a message to a mobile phone on any of the Australian networks, including the "virtual networks" such as Virgin. You can also send messages to them whilst they are overseas provided that they have set-up their phones for international roaming and to the vast majority of international users.
Yes. The status of each SMS message is updated in real time.
Yes. Powerful user management functionality allows you to create new users with different levels of access. By default the first user is set up as an Admininstrative user.
By default messages are sent from the virtual mobile number that is assigned to your account when you set it up. The customized sender ID allows you to change this to an 11 character combination of letters or numbers such as your company name, department, or a campaign. When the recipient receives your SMS they will see this name rather than a mobile number. Unlike other messaging providers, we provide this service for free.
Technical Support is provided free of charge either by emailing support@esendex.com.au or calling 1300-765-146, between 09.00-18.00 EST, Monday to Friday.
We do, you can find more help for Web SMS on our support pages. Alternatively, give us a call on 1300-765-146 to talk through your queries.
Sign up for a free 7 day Web SMS trial to start testing the service straight away or
call 1300-764-946 to find out more about our Web SMS service.
We use the Esendex SMS service to provide appointment reminders to all of our clients; we used to call everyone which was both expensive and exhausting! We now have all this spare time in the afternoon - its great!
