Below we provide reponses to many of Frequently Asked Questions about our Premium Rate SMS service. In addition, the FAQs on our support pages contain more information on how best to use Premium Rate SMS.
How good is your service?
We have direct connections in Australia, which means your messages are delivered within seconds and we will always use the best performing network at anytime to deliver your messages.
What tariffs are available for me to charge my users?
The following tariffs are supported by the primary Australian network operators - 55 cents and $2.50.
What outpayment will I receive?
For information on the outpayment you can expect to receive, please refer to our outpayments table on our prices page.
Can I run more than one tariff on my Short Code?
No. A Short Code only supports one tariff. If you wish to run two different services with different tariffs, you will need two different Short Codes.
Which operators do you support?
We support all of the major Australian networks: Telstra, Virgin Mobile, Vodafone, 3 and 'Yes' Optus.
Am I charged for sending premium messages to my recipients?
No. If you are sending premium content messages to your recipients where they are each being charged the tariff for receiving the message, you, as the service provider, are not charged for each message that you send.
When and how do I get paid?
Once the network operators (Telstra, Virgin Mobile, Vodafone, 3 and 'Yes' Optus) have collected payment from their subscribers for using your service, then they will pass payments back to us. Once we have received and reconciled data from all the networks, we provide you with a self-bill GST invoice. This takes approximately 30 days. Payment is made to you by electronic transfer 30 days later.
If I am running a service where my users are sending messages to a short code, how do I physically receive the messages?
If you are using our API, then the application will automatically take care of the inbound messages sent to your service. The application will also send back any automatic response that you have set up. If you are a developer, integrating a service directly in to your own application, you can choose to receive the message in one of the following ways:
1. HTTP(S): to a nominated web page for your application to retrieve
2. Web Service: for your application to retrieve
If we are hosting and managing an Autoresponse on your behalf, then the Autoresponse will automatically receive each inbound SMS, process it accordingly, and send back a premium content message (optionally) to the original user’s phone. Details of each inbound message and user are stored for you to access online.
How long does it take to set up a premium rate service?
Once you have completed a connection agreement we can normally set up your service within 24 hours. Dedicated shortcodes can take up to 6 weeks to set up.
Who regulates Premium Rate SMS services?
All premium rate charged telecommunications services, including SMS, are regulated by TISSC and ACMA.
We recommend that all our customers familiarise themselves with their obligations, as detailed in TISSC's Code of Practice.
What level of support do I get?
Technical Support is provided free of charge either by emailing support@esendex.com or calling 1300-764-946 during office hours - 9.00am-6.00pm Monday to Friday.
Do you have online help?
We do, you can find more help at www.esendex.com/support. Alternatively, give us a call on 1300-764-946 to talk through your queries.
Get in Touch!
Call us now on 1300-764-946 or email sales@esendex.com.au to find out more about our Premium Rate SMS service.