We sent out our first promotion yesterday and within 15 minutes received a booking. Thank you for the great assistance in setting this up for us, you made it very easy.
Grant Mitchell, Juverna Beauty
Below we provide responses to many frequently asked questions about our Email to SMS service. In addition, our Email SMS support pages contain more information on how best to use our Email SMS service.
- How good is your service?
- Which email clients integrate with Email SMS?
- How do I configure my Email account to send and receive SMS?
- How simple is Email SMS to use?
- Is it easy to manage my account?
- What payment options do you offer?
- Who can I send SMS messages to?
- What is Email forwarding?
- What is a customised Sender ID?
- What level of support do I get?
- Do you have online help?
How good is your Email SMS service?
We have direct network connections across in Australia, which means your SMS messages are delivered within seconds and we will always use the best performing network at anytime to deliver the SMS messages you send via Email SMS.
Which email clients integrate with Email SMS?
Email SMS allows you to send and receive SMS via MS Outlook, MS Outlook Express, MS Exchange, Lotus Notes, Novell Groupwise and almost any other email software.
How do I configure my Email account to send and receive SMS?
For step by step instructions on how to configure Email SMS by client and by server, see our Email SMS support pages or give us a call on 1300-764-946 and we can talk through your needs.
How simple is Email SMS to use?
Email SMS is very straightforward to use, so no training is required. If you need further help, simply contact your Account Manager by telephone or email and they will be able to answer any questions you have about Email SMS. Alternatively, you can refer to our Support website.
Is it easy to manage my account?
It is very quick and easy to manage your account. Login to your account via our website and view recent activity, see how many messages are left in the account, and purchase credits at anytime. We will also send you automated low credit warning emails to let you know when your messaging limit is running low.
What payment options do you offer for Email SMS?
SMS Plan customers can choose between Direct Debit or standard account terms. Pay as you go customers can purchase SMS messages online at anytime via our secure website.
Who I can send SMS messages to?
You can send an SMS message to a mobile phone on any of the Australian networks, including the "virtual networks" such as Virgin. You can also send messages to them via Email SMS whilst they are overseas provided that they have set-up their phones for international roaming and to the vast majority of international users.
What is Email forwarding?
Email forwarding allows you to receive emails to an email account that you specify. To set this up, go to options in Web SMS then email forwarding and type in the email address (or list of email addresses) that the SMS is to be forwarded to.
What is a customised Sender ID?
By default messages are sent from the virtual mobile number that is assigned to your account when you set it up. The customized sender ID allows you to change this to an 11 character combination of letters or numbers such as your company name, department, or a campaign. You can set this up in your free Web account. When the recipient receives your SMS they will see this name rather than a mobile number. Unlike other messaging providers, we provide this service for free. See our Email SMS features page for more information on customising your account.
What level of support do I get?
Technical Support is provided free of charge either by emailing support@esendex.com or calling 1300-765-146 between 09.00-18.00 EST, Monday to Friday.
Do you have online help?
We do, you can find more help for Email SMS on our Email SMS support pages. Alternatively, give us a call on 1300-765-146 to talk through your queries.
Sign Up Now!
Sign up for a free 7 day Email SMS trial to start testing the service straight away or
call 1300-764-946 to find out more about our Email SMS service.
