| Customer: | Clarendon Clinic |  |
|---|---|---|
| Services: | Web SMS | |
| Website: | http://www.theclarendonclinic.com.au/ |
Since Clarendon Clinic started to send their clients appointment reminders by SMS, they have saved 5 hours a week on making telephone calls, and $440 per month in call charges. With SMS charges coming in at a quarter of the cost of a telephone call, the cost savings have proven to be substantial.
Clarendon Clinic, based in Melbourne, Australia offers a range of beauty services to their clients including laser hair removal, cellulite reduction, treatments for wrinkles and skin rejuvenation. With a customer base of around 700 clients, they were finding the management of appointment bookings was becoming increasingly difficult to manage.
Prior to using the Esendex Web SMS service to remind clients of their appointment, the practitioner would devote approximately 1 hour per day calling their clients to confirm their booking for the following day. They found this was wasting too much time.
Clarendon Clinic decided to take a free trial of the Esendex SMS service to test its viability and to see how Esendex’s customer service and support stood up against the competition from other SMS providers. They were very pleased with the level of customer service they received from Esendex and the SMS service proved to be popular with clients and reduced the workload of their practitioners significantly.
Now SMS appointment reminders are sent to clients 24 hours before, and the whole process takes minutes instead of an hour. Over the course of a year, that’s over 250 hours saved in calls, and approximately $5300 per annum in call charges. Over 200 SMS appointment reminders are now sent each week by text, and the number continues to grow each week. Practice Manager says:
“We’re really pleased with the SMS service from Esendex. We used to call everyone which was both expensive and exhausting! Web SMS is really easy to use, and the clients prefer receiving their reminder by text as well as it doesn’t interrupt them, unlike a telephone call can! “
Since seeing the positive outcomes of SMS appointment reminders, Clarendon Clinic reviewed their business communication processes to see if SMS could be used in others ways to streamline processes. They have recently started using SMS to send general messages to their practitioners so it’s been of benefit for staff communications as well.
SMS appointment reminder services are very popular with both staff and customers. They are discrete, and have proven over time to increase customer retention rates and reduce no shows. We work with an increasing number of businesses across Australia to deliver time sensitive SMS appointment reminder services. Get in touch with us on 1300-764-946 or email us at sales@esendex.com.au to find out more about our SMS appointment reminder services today.
We use the Esendex SMS service to provide appointment reminders to all of our clients; we used to call everyone which was both expensive and exhausting! We now have all this spare time in the afternoon - its great!
